Return & Refund Policy

Important Notice

Please record a complete unboxing video while opening your parcel.

This video is mandatory if you need to report any issue with your order.

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Reporting Time

Any issue with your order must be reported within 2 days of delivery.

Requests submitted after this period will not be accepted.

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Eligible Return & Exchange Cases

1. Damaged or Broken Bottle

• Exchange is available only if the bottle is broken or significantly damaged upon delivery.
• Minor leakage during shipping is not considered a valid claim because shipments are handled by third-party courier services.
• Only exchanges are offered for damaged bottles.

2. Duplicate Orders

You are eligible if the same order is delivered more than once by mistake.

3. Wrong Product

You are eligible if you receive a different product than the one you ordered.

4. Wrong Quantity

You are eligible if the delivered quantity does not match your order.

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How to Request a Return or Exchange

Step 1: Contact Customer Support

Email: qadeemnuskha@gmail.com

WhatsApp: +92 3189380023

Step 2: Provide Required Evidence

Please include:

• Complete unboxing video
• Clear photos of the product
• Photos of both packages (for duplicate order claims)

Step 3: Submit Shipping Label

Provide a clear photo of the shipping label.

For duplicate orders, submit shipping labels from both parcels.

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Required Information

Your request should include:

• Order number
• Complete unboxing video
• Clear product photos
• Shipping label image
• Any additional details requested by customer support

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Non-Eligible Cases

Requests may be rejected if:

• The issue is reported more than 2 days after delivery.
• The provided photos or videos are unclear.
• The original packaging has been discarded (for duplicate or incorrect product claims).
• The product has already been used.
• The shipping label is missing.
• Required information is incomplete.

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Investigation Process

Once your request is received:

1. Customer support reviews your claim.
2. The issue is forwarded to the relevant departments, including:
   • Courier partner
   • Production department
   • Dispatch team
3. An investigation is conducted.
4. If approved, a replacement or appropriate resolution is provided.

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Processing Time

The investigation and resolution process usually takes 10–15 working days.

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Contact Information

Address
Ayesha Plaza Kamra, Attock, 43570

Email
qadeemnuskha@gmail.com

Phone / WhatsApp
+92 3189380023